Chapter 12 · 12.7
Euro-Office notifications and what they mean
Do you see a notification in Euro-Office? Use this table to find out what it means and what to do. The notifications are shown as Euro-Office displays them, sometimes slightly shortened.
| Notification | What does it mean? | What should you do? |
|---|---|---|
| The file version has been changed. The page will be reloaded. | The file was changed outside Euro-Office while you had it open. | Click OK. See Saving or syncing isn't working. |
| The editor version has been updated. The page will be reloaded to apply the changes. | Euro-Office has just been updated. | Let the page reload. |
| Connection is lost | Your internet connection has dropped for a moment. | Wait until you see Connection is restored. If not, check your Wi-Fi or VPN. |
| Connection is lost. You can still view the document, but you won't be able to download or print it until the connection is restored and the page has been reloaded. | The connection to the server is lost. | Wait for the connection to return and reload the page. |
| The document could not be saved. Please check connection settings or contact your administrator. | Saving to the server isn't working. | Click OK and download the document as a backup copy. See Saving or syncing isn't working. |
| An error occurred while saving the file. | Saving has failed. | Download the file using Download as and try again later. |
| The document has not been edited for quite a long time. Please reload the page. | You had the document open for a long time without doing anything. | Reload the page. |
| The document editing session has expired. Please reload the page. | The session has expired. | Reload the page. |
| The connection to the server has been interrupted. Please reload the page. | The connection has been interrupted. | Reload the page. |
| You can't edit this file because it's being edited in another app. | The file is open in another program. | Close it there, or save your work as a copy. See Saving or syncing isn't working. |
| This file is opened in view mode. | The file is locked, or you only have read permissions. | See A document opens as read only. |
| The file size exceeds the limitation set for your server. | The file is too large to open online. | Make the file smaller or contact support. |
| The file is password protected and cannot be opened. | The file is encrypted. | Ask the creator for a version without a password. |
| An error has occurred while opening the file. The file's content doesn't match the file extension. | The extension after the file name is incorrect. | Ask the creator to save the file again in the correct format. |
| Fonts have not been loaded. | The fonts could not be loaded. | Reload the page. If it persists, contact support. |
| You are trying to perform an action you do not have rights for. | You're not allowed to do this with this file. | Ask the owner for more permissions. See A document opens as read only. |
| The file cannot be accessed right now. | Your access to the file has been lost, for example because sharing has stopped. | Reload your files and, if needed, ask the owner. |
| Your browser current zoom setting is not fully supported. | Your browser's zoom isn't set to 100%. | Press Ctrl + 0 (Mac: Cmd + 0). See Pop-ups, the clipboard and your browser's cache. |
| This file contains automatic macros. Do you want to run macros? | The file contains macros that want to start when it's opened. | Only choose to run them if you trust the file and its creator. |
| The document is open in read-only mode as the maximum number of simultaneous connections has been reached. | Too many people are currently working at the same time. | Try again later. If it persists, contact support. |
Does a notification ask you to contact the document server administrator? That's us. Read When you contact support to find out how to reach us.